For users
Refund Policy
Scope
We review the 17 items in the document your buyer sent, compare them against a standard, and deliver a same-day summary. This policy applies to one-time paid submissions. Intake and payment closed on August 20, 2026.
Free (₩0) submissions don’t involve payment, so refunds don’t apply. You can cancel anytime before delivery at no cost.
Refund criteria
This is a service that produces and delivers an intangible summary. The reference point is when we deliver your summary, and we handle things differently before and after that point.
| Timing | Refund |
|---|---|
| Payment ~ before summary delivery | Full refund, even if comparison has already started. |
| After summary delivery | Refunds generally aren’t available given the nature of the service, unless one of the cases in 03 applies, which get a full refund even after delivery. |
We deliver your summary via a link sent by email. We treat the time we send that link as the delivery time.
Full refund even after delivery
These are cases where we didn’t keep our end of the deal. You don’t need to prove why.
| Reason | Outcome |
|---|---|
| We didn’t deliver your summary the same day we received it | Full refund |
| Some of the 17 items were missing from your summary | Full refund |
| We compared a different document than the one you sent | Full refund |
| The link didn’t open and you couldn’t get your summary | We’ll resend it, or a full refund if you prefer |
Requesting and processing a refund
Email contact@theo-ne.com with the email address you paid with and your submission number. You’ll find your submission number in the link from your confirmation email. There’s no separate form.
Please request a refund within 14 days of receiving your summary. “Received” means the day we sent the summary link, as defined in 02. The same applies to cases under 03.
If you haven’t received your summary yet, this deadline doesn’t apply. You can cancel anytime before delivery for a full refund.
The request window and processing time are different things
The 14-day window is how long you have to request a refund. The 3–5 business day processing time is how long it takes us to complete the refund once we’ve confirmed your request. Just request within 14 days. Processing time is counted separately from there.
We refund to your original payment method. We process it within 3–5 business days of confirming your request; depending on your card issuer, it may take a few more days to show up in your account. We don’t charge a refund fee.
Refunds and file deletion
Files you send are deleted 30 days after submission, regardless of refund status. A refund doesn’t automatically mean immediate deletion.
If you want immediate deletion
Write to contact@theo-ne.com. If you agree that the file can’t be regenerated and request it, we confirm your request and delete your file and submission record without delay. You can request this independently of a refund, at any time. If you’re also requesting a refund, deletion still goes ahead.
Once deleted, we can’t regenerate a summary for that submission. If you haven’t received your summary yet, requesting deletion stops that submission’s progress. You can also delete after receiving your summary.
If you don’t request deletion, it happens automatically 30 days after submission, regardless of payment or refund status. Payment records needed for refund processing are retained by our payment processor (Toss Payments) for the period required by law.
See also
TROPS is not a legal advisory service. What we deliver is a reference document marking the differences in your document, item by item, and it carries no legal effect on its own. The final decision is yours, together with any professional you choose to consult.
Anything not covered in this policy follows relevant law, including the Act on Consumer Protection in Electronic Commerce. If we change this policy, we’ll post the changes and effective date here in advance.